If you are unable to select or connect to a Wi-Fi network during setup, please check the following:
We recommend placing your iPhone/iPad, Saveclip, and Wi-Fi router in the same room
Move closer to the router to improve signal strength
Ensure the Wi-Fi network name (SSID) and password do not contain special characters (such as emojis or symbols)
Make sure the password is entered correctly
If your Wi-Fi network is hidden (stealth mode), change it to a visible network
Restarting router may fix the problem
Additionally, connection may fail if the following router settings are enabled:
Enterprise authentication methods such as WPA2 Enterprise (EAP)
Outdated security settings such as WEP or TKIP only
Captive portal networks (Wi-Fi requiring login upon connection)
MAC address filtering
When the maximum number of connected devices has been reached
For a more stable setup, we recommend configuring the device in an environment where all devices are nearby and the Wi-Fi signal is strong.
We recommend using standard home Wi-Fi settings (WPA2 or WPA2/WPA3 mixed mode).
If the 5 GHz band shares the same SSID, temporarily restricting the 5 GHz band may improve connectivity.
Error Messages and How to Fix Them
Authentication Failed Please check your password and try again.
→ Saveclip attempted to connect to the specified SSID but failed authentication. This is usually caused by an incorrect password.
SSID Not Found The specified Wi-Fi network could not be found.
→ Saveclip attempted to connect to the specified SSID, but the network could not be found. This typically occurs only when the SSID is entered manually.
Connection Timed Out The device timed out while trying to connect to the network.
→ Saveclip timed out while attempting to connect to the specified SSID. Moving Saveclip closer to the router may resolve the issue.
Connection Timed Out Make sure your device is powered on and nearby.
→ The connection between Saveclip and the iPhone/iPad timed out while waiting for a response to the Wi-Fi join request. Moving the iPhone/iPad closer to Saveclip may resolve the issue.
IP Assignment Failed The device was unable to obtain an IP address from the network.
→ Saveclip successfully connected to the specified SSID but was unable to obtain an IP address from the network. Please check your router settings.
Request Failed Couldn't join Wi-Fi network. (ERROR_CODE)
→ The Wi-Fi join request to Saveclip failed. Restarting Saveclip or moving the iPhone/iPad closer to Saveclip may resolve the issue.